Frequently Asked Questions (FAQ) – High Ping in the WebGL Application

  1. What does a high ping mean and why does it kick me out of the application? A high ping is the delay time it takes for a message to travel from a user’s computer to a server and back. If the ping is too high, it can result in lag and disruptions in the connection, causing you to be kicked out of the WebGL application.
  2. What can I do to improve my ping?
    • Make sure no other programs or devices on your network are consuming large amounts of bandwidth.
    • Try to be closer to your Wi-Fi router to get a better signal strength.
    • Check if other people on the network are downloading large files or streaming, as this can affect the bandwidth.
    • If possible, use a wired Ethernet connection as it tends to provide more stable ping values than Wi-Fi.
  3. What can I do if my ping is still high?
    • Check your internet connection speed with a speed test to ensure it meets the requirements of the WebGL application.
    • Contact your internet service provider to identify and resolve any potential issues with your network.
    • Try playing at a different time when fewer users are accessing the network simultaneously to achieve better performance.
  4. Are there specific settings in the WebGL application that I can adjust to improve my ping?
    • Check the application settings for options such as graphics quality or resolution. Lowering these settings can help reduce the strain on your internet connection and thus improve your ping.
  5. What can I do if none of these solutions solve my problem?
    • Contact the support team of the WebGL application for further assistance. They may recommend specific steps or perform additional diagnostics to resolve the issue.
  6. Is there anything else I should be aware of?
    • Keep your software up to date, including your operating system, browser, and all drivers, to minimize potential conflicts and optimize performance.
    • Note that some users have reported that Chrome tends to run WebGL applications more stably compared to other browsers. However, please be aware that sometimes Chrome may prompt you to confirm 3D applications before running them. If prompted, be sure to allow the application to run for the best experience.
    • If possible, avoid using VPNs or proxies as they can introduce additional delays in your connection.